Customer Service Center will be open at 8:00 am Thursday, March 11, 2021.
Damon L. Garrett, PE (MCA)
Customer Service Center
(Includes After Hours Emergencies)
(855) 635-0960 - check your balance/make payments
(313) 429-1459 - Fax
14110 Woodward Ave
Highland Park MI 48203
We encourage customers to use the online payment system and/or the drop box (no cash) located in front of the center.
The Highland Park Water Department Customer Service Center is open from 8:00 am to 4:30 pm Monday through Friday. For the safety of our customers and staff, we request everyone wear a mask and the lobby is limited to 4 customers at a time. Social distancing protocols are in place so please maintain a 6 foot distance. For convenience, we encourage our customers to continue to utilize our online payment system or the drop box (no cash please) to make payments.
PLEASE CALL 313-865-1876 IF YOU HAVE ANY QUESTIONS OR EMAIL US AT firstname.lastname@example.org
Please utilize our online payment system or the drop box (no cash please) to make payments. We apologize for the inconvenience.
Water Bill Dispute Form Fillable
Water Bill Dispute Process
2019 Annual Water Quality Report
DWRF 2020 Bid Summary
SRF 2020 Bid Summary
Water & Sewer Permit Application
Water Department Fee Schedule
2018 Annual Water Quality Report
Stormwater Assessment & Billing Manual
Water and Sewer Rates FY2020
2017 Consumer Confidence Report
2015 Water Quality Report
2015 Results Table
Water and Sewer Improvement Projects
2020 State Revolving Fund Project Plan
2020 State Revolving Fund Proposed Project Locations
2020-2024 Drinking Water Revolving Fund Project Plan
2020 Drinking Water Revolving Fund Proposed Project Locations
06-13-2019 SRF Public Hearing Handout
Wayne County Soil Erosion
Wayne County Storm Water Management
Storm Water Assessment Public Map
Wayne Metropolitan Community Action Emergency Plumbing Program
Wayne Metro has launched a new plumbing program open to residents within Wayne County. This program is designed to assist residents that have limited access to water during the COVID-19 pandemic.
The goal of this program is that every eligible home will have access to hot and cold water and at least one functioning toilet, bathroom faucet, shower/bath, kitchen faucet, and laundry tub. It is also the program goal that the house has functioning wastewater drainage for water access to be sustainable in the home. The maximum benefit is up to $14200.00 for this program, including up to $5,200.00 for interior repairs and $9,000.00 for exterior repairs. Click here to apply.
The Water Department is responsible for providing water to the City, maintaining the water distribution system and providing timely, accurate bills to its customers. Maintenance of the distribution system includes the repair of water mains, storm and sanitary sewers within the City, meter reading and installation, and billing and collection of approximately 3,300 water and sewer accounts. The Department also deals with regulatory issues such as issuance of an annual water quality report to all customers and water quality testing.
The Department’s customer service personnel handles numerous requests from customers calling or visiting the Department to stop or start services, billing, main breaks and sewer issues.
Drinking Water and Lead
Department of Environment, Great Lakes, and Energy (EGLE)The City of Highland Park is mandated to provide the public with various forms of information regarding lead and the potential impacts to the drinking water.
Lead and Brochure Combined
Lead Clean Aerators Printable
Lead House Graphic
Lead and Copper in Drinking Water
Lead Public Advisory
Lead and Copper Rule
If you were a city of Highland Park water and sewerage residential customer not living in HUD owned or multi-family properties during any period between January of 2012 and today's date, please read this important notice