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Water & Sewer

Customer Service Center will be open at 8:00 am Thursday, March 11, 2021.

 

Contact Us!

Damon L. Garrett, PE (MCA)
Director

Customer Service Center
(Includes After Hours Emergencies)
(313) 865-1876
(855) 635-0960 - check your balance/make payments
(313) 429-1459 - Fax
14110 Woodward Ave
Highland Park MI 48203
hpwaterdepartment@metroca.net

We encourage customers to use the online payment system and/or the drop box (no cash) located in front of the center.

The Highland Park Water Department Customer Service Center is open from 8:00 am to 4:30 pm Monday through Friday. For the safety of our customers and staff, we request everyone wear a mask and the lobby is limited to 4 customers at a time. Social distancing protocols are in place so please maintain a 6 foot distance. For convenience, we encourage our customers to continue to utilize our online payment system or the drop box (no cash please) to make payments.

PLEASE CALL 313-865-1876 IF YOU HAVE ANY QUESTIONS OR EMAIL US AT water@highlandparkmi.gov

View or Pay Your Bill Online
Flyer - New & Improved Water Bill Pay Service


Please utilize our online payment system or the drop box (no cash please) to make payments. We apologize for the inconvenience.

PDF Icon 2022 Annual Water Quality Report
PDF Icon Water and Sewer Rates FY2022
PDF Icon Water Department Fee Schedule
PDF Icon 2020 Annual Water Quality Report
PDF Icon Water Bill Dispute Form Fillable
PDF Icon Water Bill Dispute Process
PDF Icon 2019 Annual Water Quality Report
PDF Icon DWRF 2020 Bid Summary
PDF Icon SRF 2020 Bid Summary
PDF Icon Water & Sewer Permit Application
PDF Icon 2018 Annual Water Quality Report
PDF Icon Stormwater Assessment & Billing Manual
PDF Icon 2017 Consumer Confidence Report 
PDF Icon 2015 Water Quality Report
PDF Icon 2015 Results Table

Water and Sewer Improvement Projects

PDF Icon 2020 State Revolving Fund Project Plan

PDF Icon2020 State Revolving Fund Proposed Project Locations

PDF Icon 2020-2024 Drinking Water Revolving Fund Project Plan

PDF Icon 2020 Drinking Water Revolving Fund Proposed Project Locations

PDF Icon 06-13-2019 SRF Public Hearing Handout

Wayne County Soil Erosion

Wayne County Storm Water Management
Storm Water Assessment Public Map​

Wayne Metropolitan Community Action Emergency Plumbing Program

Wayne Metro has launched a new plumbing program open to residents within Wayne County. This program is designed to assist residents that have limited access to water during the COVID-19 pandemic.

The goal of this program is that every eligible home will have access to hot and cold water and at least one functioning toilet, bathroom faucet, shower/bath, kitchen faucet, and laundry tub. It is also the program goal that the house has functioning wastewater drainage for water access to be sustainable in the home. The maximum benefit is up to $14200.00 for this program, including up to $5,200.00 for interior repairs and $9,000.00 for exterior repairs. Click here to apply.

The Water Department is responsible for providing water to the City, maintaining the water distribution system and providing timely, accurate bills to its customers. Maintenance of the distribution system includes the repair of water mains, storm and sanitary sewers within the City, meter reading and installation, and billing and collection of approximately 3,300 water and sewer accounts. The Department also deals with regulatory issues such as issuance of an annual water quality report to all customers and water quality testing.

The Department’s customer service personnel handles numerous requests from customers calling or visiting the Department to stop or start services, billing, main breaks and sewer issues.

Drinking Water and Lead

Department of Environment, Great Lakes, and Energy (EGLE)The City of Highland Park is mandated to provide the public with various forms of information regarding lead and the potential impacts to the drinking water.

PDF Icon Lead and Brochure Combined
PDF Icon Lead Clean Aerators Printable
PDF Icon Lead House Graphic
PDF Icon Lead FAQ​

Lead and Copper in Drinking Water
Lead Public Advisory
Lead and Copper Rule
Awwa
 

Important Notice

If you were a city of Highland Park water and sewerage residential customer not living in HUD owned or multi-family properties during any period between January of 2012 and today's date, please read this important notice.